Shipping Policy

At Lumitress™, we are committed to providing a smooth, reliable, and transparent shipping experience. Please review our shipping options and delivery timelines below.

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Shipping Within the United States


Free Shipping on Orders Over $99
  • FREE Standard Shipping on all U.S. orders $99 and over
  • Estimated delivery time: 3–5 business days

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Orders Under $99


For orders under $99, shipping rates are calculated at checkout and displayed clearly before purchase.
  • Standard USPS Shipping
  • Estimated delivery time: 3–5 business days
  • Shipping cost is calculated automatically at checkout based on order size and destination

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Local Delivery – Phoenix Metro Area

  • FREE Local Delivery is available for customers located within the Phoenix Metropolitan Area
  • Local delivery eligibility is determined by address at checkout
  • Delivery timeframe may vary slightly based on location and order volume

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Shipping Coverage

  • At this time, Lumitress™ ships exclusively within the United States
  • International shipping options may be introduced in the future

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Order Processing

  • Orders are processed within 1 business day
  • Once your order ships, you will receive a shipping confirmation email with tracking information

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Same-Day Dispatch (When Available)

  • • Orders placed before 10:00 AM (local business time) may qualify for same-day dispatch
  • While we strive for fast fulfillment, processing times may vary during high-volume periods

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Protective Packaging & Product Integrity


All Lumitress™ haircare products are shipped with a protective seal and/or protective film to ensure hygiene, safety, and product integrity.

Important Notice:
  • Products with a removed, damaged, or tampered protective seal or film are not eligible for return or exchange
  • This policy is strictly enforced for quality control and hygiene reasons

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Shipping Carriers


We ship using trusted USPS and domestic shipping partners to ensure your Lumitress™ order arrives safely and on time.

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Customer Support


If you have any questions regarding shipping, delivery, or your order, our customer care team is happy to assist.

📧 Email: support@lumitress.com

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Shop confidently knowing your Lumitress™ order is carefully packed, protected, and shipped with intention. We appreciate your trust and look forward to delivering premium haircare directly to your door.