Return & Refund Policy
At Lumitress™, we stand behind the quality of our products and are committed to a transparent, fair return process that complies with Shopify and Stripe policies.
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30-Day Return Window
We offer a 30-day return window from the date of delivery on eligible items.
To qualify for a return:
- The request must be submitted within 30 days of delivery
- The product must be returned
- The item must be unused, unopened, and in original condition
- All original packaging must be intact
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Product Safety & Hygiene Policy (Important)
Due to hygiene and safety standards applicable to haircare and cosmetic products:
- All Lumitress™ products are shipped with a protective seal and/or protective film
- If the protective seal or film has been removed, altered, or tampered with, the item is not eligible for return, refund, or exchange
- This policy applies regardless of product usage and is strictly enforced
This standard aligns with Shopify’s health & personal care product guidelines and is supported by Stripe’s dispute resolution requirements.
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Refunds
- Refunds are issued only to the original payment method
- Refunds are processed after the returned item is received and inspected
- Approved refunds are typically processed within 5–10 business days
- Only items physically returned will be eligible for a refund
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Non-Refundable Items
The following items are non-refundable:
- Products with removed or tampered seals
- Trial-size products or samples
- Clearance or final-sale items
- Gift cards
- Original shipping charges
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Return Shipping & Processing Fees
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- A $10 return processing fee per item applies
- Example: A bundle containing 2 items will incur a $20 processing fee
- Processing fees are deducted from the refund total
These fees reflect handling, inspection, and restocking costs and are permitted under Shopify and Stripe guidelines when clearly disclosed.
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Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review and resolve eligible claims promptly.
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How to Initiate a Return
To request a return, email:
Please include:
- Order number
- Email address used at checkout
Our team will provide return authorization and instructions.
Returns sent without authorization may not be accepted.
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Chargebacks & Disputes
By completing a purchase with Lumitress™, customers acknowledge and agree to this Return & Refund Policy.
This policy is used as supporting documentation in the event of payment disputes or chargebacks through Stripe or other payment processors.
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Policy Updates
Lumitress™ reserves the right to update or modify this policy at any time.
Changes will apply to orders placed after the updated policy is published on our website.
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Thank you for choosing Lumitress™. We are committed to delivering premium haircare with clarity, integrity, and care.
