Privacy Policy

At Lumitress™, your privacy is important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from www.lumitress.com (the “Site”).

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Information We Collect


When you visit the Site, we may collect certain information automatically, including:
  • Device information (browser type, IP address, time zone)
  • Cookies and usage data
  • Pages viewed and interactions with the Site
  • When you make a purchase or attempt to make a purchase, we collect:
  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through third-party providers)
  • Order and transaction history

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How We Use Your Information


We use your information to:
  • Process and fulfill orders
  • Communicate with you about your purchase
  • Provide customer support
  • Screen orders for potential fraud
  • Improve and optimize our website and services
  • Send marketing communications (if you opt in)

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Payment Processing


Payments made on Lumitress™ are processed securely through Shopify Payments, Stripe, and other authorized payment providers.

We do not store or have direct access to your full payment card details. Payment information is handled in accordance with the security and privacy standards of these providers.

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Sharing Your Information


We may share your personal information with trusted third parties only when necessary to operate our business, including:
  • Shopify (our ecommerce platform)
  • Payment processors (such as Stripe)
  • Shipping and fulfillment partners
  • Analytics and marketing providers (e.g., Google Analytics, Meta)

We do not sell or rent your personal information to third parties.

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Cookies & Tracking Technologies


We use cookies and similar technologies to:
  • Enable core website functionality
  • Improve user experience
  • Analyze website traffic
  • Support marketing and advertising efforts

You can manage or disable cookies through your browser settings, though this may affect site functionality.

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Marketing Communications


If you opt in to receive emails or SMS messages from Lumitress™, you may unsubscribe at any time by:
  • Clicking the “unsubscribe” link in emails
  • Replying STOP to SMS messages
  • Contacting us directly at support@lumitress.com

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Data Retention


We retain personal information only for as long as necessary to:
  • Fulfill orders
  • Meet legal and regulatory obligations
  • Resolve disputes
  • Enforce our policies

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Your Rights


Depending on your location, you may have the right to:
  • Access the personal information we hold about you
  • Request corrections or updates
  • Request deletion of your personal data
  • Opt out of marketing communications

To exercise any of these rights, please contact us at support@lumitress.com.

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Security


We take reasonable administrative, technical, and physical measures to protect your personal information. While no method of transmission over the internet is 100% secure, we follow industry best practices to safeguard your data.

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Children’s Privacy


Lumitress™ does not knowingly collect personal information from individuals under the age of 13. If we become aware that such information has been collected, it will be deleted promptly.

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Changes to This Policy


We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the revised effective date.

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Contact Us


If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

📧 support@lumitress.com